Terms of service

Blenders Direct – Terms & Conditions

These Terms of Service govern the use of the Blenders Direct website and the purchase of products supplied by Blenders Direct.

By accessing this website or purchasing products from Blenders Direct, you agree to these Terms & Conditions.

1. General Information

Blenders Direct is an Australian supplier of commercial blender equipment, accessories and spare parts.

Throughout these Terms, “we”, “our” and “us” refers to Blenders Direct.

The terms “customer”, “you” and “your” refers to any user of this website or purchaser of goods.

2. Website Use

By using this website, you agree:

  • not to use the website for unlawful purposes,
  • not to interfere with website security or operation,
  • not to copy or reproduce content without permission,
  • and not to misuse pricing, product or technical information.

We reserve the right to restrict or terminate access where misuse is identified.

3. Product Information

We aim to ensure all product descriptions, specifications, images and pricing are accurate.

However:

  • specifications may change without notice,
  • colours and product appearance may vary,
  • and occasional errors may occur.

Blenders Direct reserves the right to correct errors, inaccuracies or omissions at any time.

4. Pricing

All pricing displayed on the website is in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice.

Freight, service work and regional delivery charges may be additional unless specifically included.

5. Orders

All orders placed through the website are subject to acceptance and product availability.

We reserve the right to:

  • refuse orders,
  • limit quantities,
  • cancel orders,
  • or request additional information before processing.

Where an order cannot be fulfilled, customers will be contacted regarding alternatives, delays or refunds where applicable.

6. Payment Terms

Payment is required prior to dispatch unless approved account terms are in place.

Accepted payment methods may include:

  • credit card,
  • Shopify payments,
  • bank transfer,
  • PayPal,
  • or other approved methods displayed at checkout.

7. Shipping & Delivery

Blenders Direct ships Australia wide.

Delivery timeframes provided are estimates only and may vary depending on:

  • supplier availability,
  • freight providers,
  • regional locations,
  • weather events,
  • or circumstances beyond our control.

Risk in goods passes to the customer upon delivery unless otherwise required by law.

Customer must inspect deliveries and report any damage within 48 hours upon receipt.

8. Servicing

Where service assistance is arranged:

  • site access must be available,
  • services must comply with manufacturer requirements.

Any additional site works, electrical upgrades, or building modifications remain the responsibility of the customer unless specifically included in writing.

9. Returns & Refunds

Returns, refunds and warranty claims are governed by our Refund & Returns Policy and Australian Consumer Law.

Nothing in these Terms excludes rights available under the Australian Consumer Law.

10. Warranty

The Warranty for Vitamix blender products is subject to a 3 years parts and 1 year labour warranty. Accessories and spare parts are subject to a 12 month manufacturer's defect warranty. Vitamix warranty may be subject to back to base inspections and repairs at the owners cost. 

Warranty does not cover: 
  • misuse
  • incorrect installation
  • abuse
  • neglect
  • accidental damage
  • unauthorised modification
  • failure to maintain equipment properly in accordance with manufacturer guidelines
  • badging, identification numbers, manufacturing plates or marks have been altered or removed
Customers may be required to provide proof of purchase and troubleshooting information. 

For more warranty information, click here Warranty Terms & Conditions | SKOPE
To submit a warranty claim, click here Servicing | Book a Service or Warranty Claim | SKOPE

11. Limitation of Liability

To the maximum extent permitted by law:

  • Blenders Direct is not liable for indirect or consequential loss,
  • loss of profits,
  • business interruption,
  • or delays caused by third-party suppliers or freight providers.

Where liability cannot be excluded under law, our liability is limited to:

  • repair,
  • replacement,
  • or refund,
    as permitted under Australian Consumer Law.

12. Intellectual Property

All website content including:

  • text,
  • graphics,
  • branding,
  • logos,
  • product content,
  • and images

remain the property of Blenders Direct or relevant suppliers unless otherwise stated.

Content must not be reproduced without permission.

13. Privacy

Customer information is handled in accordance with our Privacy Policy.

We may collect information necessary to:

  • process orders,
  • provide support,
  • improve website performance,
  • and communicate with customers.

14. Third-Party Links

This website may contain links to third-party websites.

Blenders Direct is not responsible for the content, policies or practices of external websites.

15. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.

Updated Terms become effective upon publication to the website.

16. Governing Law

These Terms are governed by the laws of Queensland, Australia.

Any disputes arising from use of this website or purchase of products will be subject to the jurisdiction of Queensland courts.

17. Contact

Blenders Direct
Email: info@procook.com.au
Phone: 07 38684964

For sales, support or warranty enquiries, please contact our team directly.