Frequently Asked Questions
Choosing a Blender
Which Vitamix blender is right for me?
Whether you're looking for a blender for home use or a commercial kitchen, we offer a range of genuine Vitamix models to suit different applications. If you're unsure which model best fits your needs, our team can help you choose.
What's the difference between home and commercial Vitamix blenders?
Home blenders are designed for everyday household use, while commercial models are built for high-volume environments such as cafés, restaurants, juice bars and hospitality venues.
Can Vitamix blenders crush ice?
Yes. Vitamix blenders are designed to blend ice, frozen fruit and other tough ingredients with ease. Please refer to each product page for model-specific capabilities.
Can Vitamix make hot soup?
Yes. Many Vitamix blenders are capable of preparing hot soups, smoothies, sauces, nut butters, frozen desserts and more.
Products & Compatibility
Are your Vitamix blenders genuine?
Yes. Blenders Direct supplies genuine Vitamix blenders, containers, accessories and replacement parts.
Do you sell genuine replacement parts?
Yes. We stock a range of genuine Vitamix replacement parts and accessories for selected models.
Can I purchase additional blending containers?
Yes. We offer genuine Vitamix containers in a range of sizes for compatible models.
How do I know if an accessory is compatible with my blender?
Each accessory page lists compatible Vitamix models. If you're unsure, contact our team before ordering.
Ordering & Delivery
Do you ship Australia-wide?
Yes. We deliver genuine Vitamix products throughout Australia.
How long does shipping take?
Delivery times vary depending on your location and product availability.
Can I track my order?
Yes. Tracking information will be provided once your order has been dispatched.
Warranty & Support
Are your products covered by warranty?
Yes. Warranty coverage varies by product and manufacturer. Please refer to the product page or contact us for assistance.
How do I make a warranty claim?
Simply visit our Warranty Claims page and complete the online form. Our team will guide you through the process.
Do you provide product support?
Yes. We're happy to assist with product selection, accessories, compatibility and warranty enquiries.
Payments & Returns
What payment methods do you accept?
We accept a range of secure payment methods available during checkout.
Can I return a product?
Returns are handled in accordance with our Returns Policy. Please review the policy before returning any item.
What if my order arrives damaged?
Please contact us as soon as possible with your order number and photographs of the damage so we can assist promptly.